Refund and Returns Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Refund and Returns Policy carefully to understand your rights and our obligations.
Returns Eligibility
You may request a return or exchange under the following conditions:
Time Frame: Return requests must be made within 14 days of the delivery date.
Condition: The item must be unused, in original packaging, and in the same condition that you received it.
Proof of Purchase: A valid receipt or order confirmation is required for all returns.
Non-Returnable Items
We do not accept returns on:
Opened or used video game consoles and controllers (unless defective).
Digital products or downloadable content (DLC).
Items marked as "final sale" or "non-returnable".
Any item returned after 14 days of delivery.
Damaged or Defective Items
If your product arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with:
A clear photo or video of the issue
Your order number
A description of the problem
We will offer a replacement or a full refund at no additional cost if the issue is confirmed.
Refunds Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days to your original payment method.
Shipping costs are non-refundable (except in cases of wrong or damaged items).
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned items.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at admin@playstationsix.com.
Contact Us
If you have questions about your return or refund, please reach out to our customer service team:
📧 Email: admin@playstationsix.com
💬 Live Chat: Available on our website
Note: By completing a purchase on our website, you agree to this Refund and Returns Policy.